Attitudes, Emotions, and Work

In this student project, five women demonstrate various aspects of the workplace and satisfaction therein.


Here are their roles and topics: Amanda (manager-resigned work satisfaction), Kim (employee-progressive work satisfaction), Carol (employee-constructive work dissatisfaction), My (employee-stabilized work satisfaction), and Wilma (employee-withdrawal behaviors).

In the first scene, My makes a personal phone call while her co-workers express their annoyance, but Amanda announces that she is the best salesman and has high customer service marks; she acknowledges that Kim needs to do better but says nothing to Carol who becomes incensed and takes a coffee break.

Each member of the group exemplifies their topic area in their actions and in testimonials. How does this clip show affiliation and identification in a group environment?